Effective Date: [DATE]

At Pina’s Peppers, quality and order accuracy are important to us. Because our products are research-use materials and may require specific handling and storage conditions, returns are subject to the requirements below.

1. Return Eligibility

Please contact us before returning any product.

Due to the nature of research-use products, opened, used, altered, or improperly stored products may not be eligible for return or refund.

Any approved return must meet the applicable return requirements provided by Pina’s Peppers.

2. Incorrect Orders

If you receive an item that is different from what you ordered, contact us at [EMAIL] as soon as possible.

Please include:

• Order number
• Description of the issue
• Photos of the product and packaging, if requested

We will review the issue and determine the appropriate resolution.

3. Damaged Products

If your order arrives damaged, please contact us promptly.

To help us investigate the issue, we may request photographs showing:

• Shipping box
• Packaging
• Product
• Shipping label
• Visible damage

Do not discard damaged packaging until the matter has been reviewed.

4. Defective or Quality Concerns

If you believe a product has a quality issue, contact us with your order information and details about the concern.

Our team may request additional information or documentation to evaluate the issue.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

6. Non-Returnable Situations

Returns or refunds may not be available for products that:

• Have been opened or used.
• Have been improperly stored.
• Have been damaged after delivery due to customer handling.
• Are returned without prior authorization.
• Are returned outside the applicable return period.
• Were ordered incorrectly by the customer, where applicable.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be canceled once it has entered fulfillment or has been shipped.

8. Shipping Costs

Shipping charges associated with an approved return or replacement will be handled according to the circumstances of the order and the applicable return decision.

9. Research-Use Products

All Pina’s Peppers research-use products are intended solely for lawful research purposes.

Products are not intended for human or veterinary consumption, medical treatment, diagnosis, or disease prevention.

10. Contact Us

For return or refund questions:

Pina’s Peppers
Email: [EMAIL]
Address: [BUSINESS ADDRESS]